1. Identity of the Data Controller
The entity responsible for data processing on this website is:
- Company/Name: Swissopia AG
- Address: Rhenaniastrasse 9
- Email: fva@swissopia.com
- Website: www.swissopia.com
2. Collection and Processing of Personal Data
We process personal data that we receive from visitors and customers in the course of operating our website and online shop. This happens in the following scenarios:
- Server Log Files: When you visit our website, our hosting provider automatically collects information that your browser transmits (IP address, date/time, browser type, operating system). This data is technically necessary to display the website securely.
- Contacting Us: If you contact us via a contact form or email, the data you provide (name, email, message) will be stored to process your inquiry.
- Customer Account and Orders: When you make a purchase or register for a customer account, we collect the data required to process the contract. This includes:
• First and last name
• Billing and shipping addresses
• Email address and telephone number
• Order details and purchase history
3. Disclosure of Data to Third Parties &Order Fulfilment)
We only pass your personal data on to third parties if it is strictly necessary to fulfil your order and process your contract. This includes:
- Logistics Partners: Your delivery address and contact data are shared with our shipping providers (e.g., Swiss Post, DHL, DPD) so they can deliver your package and send tracking updates.
- Hosting Providers: Our online shop and database are securely hosted by our web service provider.
4. Payment Processing
We do not store your credit card or bank details on our servers. Depending on the payment method you select during checkout, your financial data is processed as follows:
- TWINT: If you pay via TWINT, the transaction is handled directly via the TWINT app. Data processing is subject to the privacy terms of TWINT AG.
- Stripe: If you pay by credit card, Apple Pay, or Google Pay, your payment information is encrypted and transmitted directly to Stripe, Inc. The data processing is subject to the privacy terms of Stripe.
- Vorauskasse (Advance Payment / Bank Transfer): If you choose to pay in advance via bank transfer, you will transfer the funds directly to our bank account. We only process the basic payment metadata (your name, account number/IBAN, invoice number, and amount) sent by our bank to reconcile the order.
5. Cookies and Shop Functionality
Our website uses cookies. These are small text files stored on your device. In addition to basic functional cookies, we use cookies specifically required for shop logistics, such as remembering items placed in your shopping cart as you browse. You can restrict or disable cookies in your browser settings at any time, though this may prevent you from placing orders.
6. Retention Period
We store transactional and contract-related data for as long as required by statutory bookkeeping and commercial retention laws in Switzerland (typically 10 years under the Swiss Code of Obligations). Other data is deleted as soon as it is no longer required for its original purpose.
7. Your Rights
As a data subject in Switzerland, you have the following rights regarding your personal data:
- The right to request information about what personal data we store about you.
- The right to request the correction or deletion of your data (provided it does not conflict with statutory 10-year retention rules).
- The right to restrict processing or object to data processing.
To exercise these rights, please contact us using the address details provided in Section 1.
8. Changes to this Privacy Policy
We reserve the right to adapt this privacy policy at any time to ensure it complies with current legal requirements. The version published on our website applies.
